Frequently Asked

ALL
General
Account
User
Supplier
Listing
Chat

How do I sign up through the Popmach Web ?

  1. Click "LOGIN / SIGNUP" on the top right corner.
  2. Click the "Sign Up" button.
  3. Fill in the registration form and submit.
  4. You will receive a verification email, please check your email and follow the instruction to complete your verification.
  5. Once you’ve completed the verification, you can log in to your new Popmach account!

How do I sign up through the Popmach App ?

Upon launching the Popmach app for the first time, you will be prompted to sign up or login with Facebook, an email address or Google.

How do I sign up using Email ?

To create a Popmach account using your email address, perform the following steps:

  1. Select "Sign up or Log in with Email".
  2. Enter your choice of username, password, email address, and city.
  3. Select "Done/Sign up" and you’re ready!
  4. You will receive a verification email, click on the activation link and your account will be created immediately and you can now log in to your new brand new Popmach account!

How do I sign up using Facebook ?

To create a Popmach account using Facebook, you’ll need to have a verified Facebook account. Perform the following steps on your Popmach homescreen:

  1. Select "Sign up or Log in with Facebook".
  2. Next, you'll be able to choose to sign up using details from your Facebook app (if you have it installed), or by manually entering your Facebook credentials. To be sure, we recommend selecting 'Log in with Phone Number or Email Address' to accurately sign up with the intended Facebook account.
  3. Then, select 'Log in' and depending on the username availability, you may be redirected to a page for you to change your Popmach username That's it! For future logins, simply click on the 'Sign up or Login with Facebook' option and you'll be directed to your Popmach account under 2 clicks!

How to reset your password ?

  1. Click the "Forgot Password" button.
  2. Enter your registered email.
  3. You will get a link to reset the password in your email. Please reset it via the link.

How do I submit enquiry ?

  1. Select the machinery or service you are looking for. (e.g. Buy forklift).
  2. Answer a couple of questions which we have tailored for each categories.
  3. Provide the information and be as detailed as you can, let the supplier select the right product / service for you.
  4. Click "Submit" and wait for Suppliers to get back to you (normally Supplier will contact User within 48 hours of request submission).

Enquiry Process

  1. Select the service you are looking for (e.g. Buy forklift).
  2. Answer couple of questions which we have tailored for different categories.
  3. Provide the information and details as you can, let the supplier select the right product / service for you.
  4. Click "Submit" and wait for Suppliers to get back to you (normally Supplier will contact User within 48 hours of request submission).

Quote Process

  1. During quoting, the transaction is negotiated between the supplier and the customer.
  2. Remember to have a black and white agreement before transaction.
*Popmach will not interfere with the transaction process.

How Popmach works ?

Popmach is an online marketplace connecting industrial machinery user and supplier. Targeting at South-East machinery market. We provide a faster and reliable way to hire industrial machinery supplier for user needs. On Popmach, you can hire potential technicians for your business and look for your desired machines and equipments. You should first answer a couple of questions about what you need. Our system will send those details to experienced professionals who are interested in your task. In order to prevent you from spam, we will keep your contact information private. Then, you will receive up to 4 quotes by interested professionals. You can compare quotes and details, including estimated cost, customer reviews, business profile and messages, so that you can make better decision to hire the best professional.

How to edit your profile ?

  1. At your profile name, click account setting.
  2. Edit the field that needs to be changed.
  3. Once done, click "Update".

How to pay the service provider after I confirmed the hire ?

Transaction and payment are the issue that Popmach don’t interfere. After you confirm the hire, you can negotiate the payment method with the service provider through messaging in chat, email or by phone call.

How to contact the service provider ?

Getting in touch with your professional is the key to success. Once you and your professional have come to an agreement, you should discuss the details of the task and make an appointment through the following methods,

  1. Our WEB CHAT
  2. MOBILE APP CHAT
  3. CALLING YOUR SUPPLIER

How can POPMACH grow your business ?

For Users, POPMACH provides you the following benefit,

  • User friendly & Intuitive
  • Reliable Partners
  • Comparison
  • Inclusive service

For Suppliers, POPMACH share the following advantages with you,

  • User friendly & Intuitive
  • Cost effectiveness
  • Online market - Alternative platform to attract new customers
  • Alternative promotion

How to become a Supplier ?

A few steps to register,
  1. POPMACH.COM
  2. Login to your account.
Edit your Company Profile and Service Preference,
  1. Go to Account Setting and click "Company".
  2. Fill in your Company information and click "Update".
  3. Click "Preference" to select the field you prefer to work on.

How to contact the Customer ?

  1. If you are interested in the task and would like to send quotation to customer.
  2. You should first review customers’ requirements and details.
  3. Then, you should click "Response" button at request centre or task detail page.
  4. You can contact the customer either by website chat.

How to send media / files ?

When you have unlocked the task request, you can upload the quotation in PDF, JPG, PNG or TEXT format by clicking "Document" icon in website chat.

How to find suitable customer ?

  1. To identify the right customer, you will need to first identify your business categories.
  2. Go to setting page and select "Preference".
  3. Select the right categories that suit your business in task alert.
  4. You will receive the filtered task alerts when there is new task requests.

How to sell your machine through POPMACH Web ?

  1. Click "SELL" on the top right corner of the web.
  2. Upload as many pictures as you can of your machine.
  3. Fill in the details of your machine accordingly.
  4. Once done, click submit to submit listing and will be pending for system approval.
  5. Once approved, your machine will be listed in latest machinery.

How to sell your machine through POPMACH App ?

  1. Once in the Popmach app, click "SELL" at the bottom of your app.
  2. Upload as many pictures as you can of your machine.
  3. Fill in the details of your machine accordingly.
  4. Once done, click submit to submit listing and will be pending for system approval.
  5. Once approved, your machine will be listed in latest machinery.

Chatting with the seller through POPMACH Web

  1. Click on the product you are interested in.
  2. Click on the "CHAT NOW" button on the right side of the page.
  3. You will be directed into the chat page.
  4. You may start asking more details of the machine.
  5. You can even upload pictures to let the seller better know your requirement.

Chatting with the seller through POPMACH App

  1. On your app, click on the product you are interested in.
  2. Click on the "CHAT NOW" button at the bottom of your app.
  3. You will be directed into the chat page.
  4. You may start asking more details of the machine.
  5. You can even upload pictures to let the seller better know your requirement.
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