Privacy Policy

1. Introduction

It is important to us that you not only have a pleasant experience buying and selling on Popmach, but also that you feel comfortable andsafe while doing so.

This Privacy Policy supplements our Terms of Service and explains how we handle information collected and received in the course of youruse of our websites, mobile application and services (collectively, the “Services”). It also governs the collection, use and disclosure ofyour information. 

2. Information we collect and receive

We may collect and receive information from you in the following situations:

  • When you register for an account with us (“Account”).
  • When you choose to connect your Account with an external third party service or application, such as Facebook.
  • When you use the features and functions available on our Services, for example, by creating listings, interacting with other usersthrough our chat feature, or transacting with other users.
  • If you contact us, for example, with a query or to report a problem.
  • When you register for a survey, campaign, contest and/or lucky draw with us.
  • When you interact with us offline or through an external third party.

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permissionfor us to receive the information, we may be unable to provide certain aspects of our Services to you.

By providing us with any information relating to a third party (e.g. information of your spouse, children, parents, and/or employees),you represent to us that you have validly obtained the consent of the third party to provide us with their information for the respectivepurposes.

We may collect and receive the following information. Please note that not all of our Services collect all of the information listedbelow:

  • Account credentials such as username.
  • Profile information such as, name, gender, email address, profile photo, mobile number, date of birth.
  • Information required such as credit or debit card details, bank account, NRIC/FIN number, address, mobile number.
  • Location information such as last known location, meet-up location.
  • Any other information disclosed by you in any of the above-mentioned methods and/or through the use our Services.
  • Aggregate data collected through the use of our Services.
  • Any communications between you and another user of our Services.

3. Your interactions with others

Our Services offer features which allow users to connect, communicate and  share information with each other to complete a transaction or deal. Please use common sense and exercise good judgement when sharinginformation in with others. We generally do not monitor or remove the information which you share and such information may remainavailable on our Services after your Account has been deactivated, terminated or is otherwise closed. You are responsible for theinformation you choose to share with other users.

4. How we use the information we collect

We may use the information collected and received from you for the following purposes:

  • To verify your identity, update our records and generally maintain your Account with us.
  • Provide our Services and customise the content shown to you.
  • Develop, operate, improve, deliver and maintain our Services.
  • To process transactions.
  • To process or arrange payment and/or shipping services.
  • To process or resolve any dispute arising from or in connection with any transactions, in accordance with our Terms of Service.
  • To detect or monitor any frauds or other prohibited content, businesses or activities.   
  • Responding to your queries and resolving complaints.
  • To facilitate, confirm and/or provide updates or notifications in relation to any transactions.
  • Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
  • To update you on your listings and our Services (e.g. new offers, new chats, new feedback, new comments). These updates will be sentby email and/or through push notifications and you can choose to unsubscribe from these updates at any time through the “Settings”page of your Account.
  • To send you marketing and/or promotional materials on the latest products and services of Popmach or carefully selected thirdparties. These updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these updatesthrough the “Settings” page of your Account. These updates may also be communicated to you through text messages and/or voice calls ifyou have indicated that you wish to receive such updates through these methods.
  • To send you service-related messages including, without limitation, a welcome/confirmation email when you register your Account andto enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by emailand/or through push notifications and you may not opt-out of receiving service-related messages from Popmach, unless you deactivateyour account. 
  •  Perform functions or services as otherwise notified to you at the time of collection.
  • To provide you a more tailored online advertising experience. Popmach has in place, tools and services are used to createadvertisements, to deliver advertisements to devices on behalf of advertisers, to monitor the success of and manage advertisingcampaigns, and to present you with advertisements that are more likely to be interesting and relevant to you. Delivering relevant adsthat are tailored to users’ interests is known as “interest based advertising” (sometimes also referred to as “behaviouraladvertising”). 
  • If you are a member of our survey panel, your information may also be used to manage your panel membership; send you service-relatedmessages, new survey opportunities and, updates on your rewards and incentives. These updates will be sent by email and/or throughpush notifications and you can choose to unsubscribe from these updates through the relevant email and/or “Settings” page of yourAccount. These updates may also be communicated to you through text messages and/or voice calls if you have indicated that you wish toreceive such updates through these methods.
  • To provide and carry out cross-application and cross-device advertising (i.e.advertising across browsers and applications on a singledevice, as well as cross-device advertising), advertising delivery and reporting. Information include information described above anddata and collected from a particular computer, browser or device and may be used with another computer, browser or device that islinked to the computer, browser or device on which such data was collected.
  • To comply with applicable Anti-Money Laundering and Countering the Financing of Terrorism regulations and other applicable laws andregulations.

5. Who we share your information with

We may share information about you in the following ways:

  • When you register for an Account, the information which you make available on your profile may be viewed by other users of ourServices. Other users of our Services would also be able to view the content which you upload and share on our Services.
  • We may share the information with our affiliates and with third party service providers who assist us in performing certain aspectsof our Services on our behalf, such as processing transactions, payment or shipping/logistic services, fulfilling requestsfor information, receiving and sending communications, updating marketing lists, analysing data, providing support services or inother tasks. Such service providers will only have access to your personal information to the extent necessary to perform theirfunctions.
  • We may share the information with our potential partners, investors and other parties with a view to a potential businesspartnership, collaboration, joint venture or otherwise in furtherance of our business.
  • We may share any information collected in accordance with this Privacy Policy with: (i) governmental and other regulatory authoritiesor the courts in any jurisdiction; (ii) any third party claimants or potential third party claimants; or (iii) your card issuing bank,financial institution and/or payment service provider, to process or resolve any chargeback, payment reversal and/or dispute arisingfrom or in connection with a transaction using our Services in accordance with our Terms of Service.
  • In addition to other information described in this Privacy Policy, we may collect and share with third party data managementplatforms or advertising and analytics partners precise location information. This location information may be used by itself,aggregated, or combined with mobile identifiers (such as IDFAs and Android IDs), and shared with third parties for purposes related toadvertising, analytics, attribution (e.g., measuring ad performance), analytics and market research. We have included the linksto their privacy policies below.
  • We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraudor crime or to protect our Services or the rights, property or personal safety of any person.

6. Transfer of information

By using our Services, you authorise us to use your information in countries where Popmach operates for the purposes mentioned above. Wewill ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable lawson personal data protection (including, but not limited to, the Personal Data Protection Act 2010 of Malaysia).

7. Protecting your information

The security of your information is important to us. We have security measures in place to protect against the loss, misuse andalteration of information under our control.  We also follow generally accepted industry standards to protect the informationtransmitted to us over the Internet, both during transmission and once we receive it. Sensitive information (such as credit card numbers)are encrypted using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronicstorage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guaranteeits absolute security.

It is important that you protect against unauthorised access of your Account and information by choosing your password carefully, andkeeping your password and Account secure (e.g. by signing out after using our Services).

8. Accessing and updating your information

You may access and update your information within our Services through the “Settings” page of your Account.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete andup-to-date information about yourself and any other person whose personal information you provide us, and to update this personalinformation as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you toinform these individuals that you are providing their personal information to Popmach, to make sure they consent to you giving us theirinformation and to advise them about where they can find a copy of this Privacy Policy.

If you wish to:

(a) apply for a copy of the information we hold about you; or

(b) withdraw consent you previously provided to us to use, collect or disclose the information we hold about you, please contact our Personal Data Protection Officer.

Please allow us a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and formore information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons fordoing so. 

Where you have requested for a copy of the information we hold about you, we may charge a reasonable administrative fee to cover thecosts of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand.

9. Tracking technologies

We use tracking technologies on our Services.These enable us to understand how you use our Services which, in turn, helps us to provideand improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identifyyou. We have listed below some examples of the tracking technologies used on our Services:

  • Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for anumber of purposes, including to display the most appropriate content based on your interests and activity on our Services, estimateand report our Service's total audience size and traffic, and conduct research to improve our Services. You can configure yourdevice's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take fulladvantage of our Services.
  • Clear gifs. We employ a software technology called clear gifs (a.k.a. web beacons or web bugs) to help us better manage content onour Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function tocookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer harddrive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
  • Flash cookies. We use Flash cookies (a.k.a local shared objects or LSOs) to store some of your viewing preferences on our Services.These are used to collect and store information, but differ from browser cookies in the amount, type and manner in which data isstored.

10. Popmach Opt-Out

We may deliver personalised and/or targeted advertisements (each, a “Targeted Ad”) to you in the course of your use of our Servicesand/or though a variety of advertising networks and exchanges.

From the “Settings” page of your Account, you may opt out of behavioural tracking and/or interest-based advertising through ourPlatforms. Your changes to such opt-out setting may take 24 hours to become effective.

Please note that if you choose to “opt out”, we will not use information we have collected about you to deliver Targeted Ads, but it doesnot opt you out of being delivered advertisements. You will still receive generic, non-targeted advertisements. You may still be servedadvertisements for other reasons, such as:

  • Your age, gender or location.
  • Personalised and/or targeted advertisements from other third parties and not delivered by Popmach through your mobile and/or webactivities.

Please also note that even though Popmach does not share your personal data (other than hashed or device identifiers, to the extent theyare personal data in some countries) with any advertising networks and exchanges without your consent or unless as specified in thisPrivacy Policy, when you view or interact with an advertisement via any of your devices, an advertiser or advertising network or exchangescan infer that you are within their target audience; or when you click on an advertisement, the publisher and/or advertiser will know youvisited the page that you clicked on and may still be able to associate personal data collected by such third parties directly from youthrough their cookies and similar tracking technologies.

11. Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that thechanges are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewingthe changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated PrivacyPolicy.

12. Third party sites and resources

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no controlover the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites andresources operated by third parties and understand how your information may be used by those third parties.

13. Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an emailto . Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevantstaff in our organisation. For example, you could insert the subject header as 'Accessing Personal Data'.  

Effective on December 10 , 2018